Privacy Policy
Effective date: 31 August 2026
BTK Contract Logistics respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation or use our services.
1. Information we collect
We may collect personal information including:
your name;
business or company name;
email address;
telephone number;
job title;
business address;
details about your warehousing, fulfilment, logistics or distribution requirements;
information you provide through enquiry forms, quotation requests or communications with us; and
technical information relating to your use of our website, such as IP address, browser type, device information and website activity.
We generally collect information directly from you when you contact us, submit an online form, request a quotation, telephone us or engage our services.
2. How we use your information
We may use personal information to:
respond to enquiries and quotation requests;
contact you about our warehousing, fulfilment, transport and logistics services;
assess your logistics requirements;
provide and manage services;
communicate with customers, suppliers and prospective customers;
improve our website, advertising and customer experience;
administer our business;
comply with legal and regulatory obligations; and
protect our business, customers and systems from fraud or misuse.
We will not sell your personal information.
3. Website forms and advertising
When you submit an enquiry through our website or through an advertising platform such as Google, the information you provide may be supplied to BTK Contract Logistics so that we can respond to your enquiry.
We may use services including Google Ads, Google Analytics and similar advertising or analytics technologies to understand website usage, measure advertising performance and improve our marketing.
These services may use cookies or similar technologies to collect information about visits to our website.
4. Cookies
Our website may use cookies and similar technologies.
Cookies can help us:
understand how visitors use our website;
remember preferences;
measure website and advertising performance; and
provide more relevant advertising.
You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.
5. Disclosure of information
We may disclose personal information where reasonably necessary to:
employees and contractors involved in providing our services;
technology, website, IT and software providers;
transport, courier and logistics providers;
professional advisers such as accountants, lawyers and insurers;
advertising and analytics providers; and
government authorities or other parties where required by law.
We take reasonable steps to ensure that third parties handling personal information do so appropriately.
6. Overseas service providers
Some technology, software, cloud, analytics or service providers used by BTK Contract Logistics may store or process information outside Australia.
Where practicable, we take reasonable steps to ensure personal information is handled appropriately.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically in our business systems, cloud platforms, email systems and other secure technology services.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
9. Marketing communications
We may contact existing or prospective customers regarding our services where permitted by law.
You may ask us at any time to stop sending marketing communications by contacting us or using an unsubscribe option where provided.
10. Third-party websites
Our website may contain links to third-party websites.
BTK Contract Logistics is not responsible for the privacy practices or content of external websites, and you should review their privacy policies separately.
11. Changes to this policy
We may update this Privacy Policy from time to time.
The current version will be published on our website and will take effect from the date shown above.
12. Contact us
For questions about this Privacy Policy, access or correction requests, or concerns about how we handle personal information, please contact:
BTK Contract Logistics
